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Frequently Asked Questions

TICKETING QUESTIONS

  • I’m having trouble with purchasing my ticket on AXS.com, what do I do?

    Please reach out to AXS Tickets for help.

    You can reach them by phone or email, here:
    Phone - 888-929-7849 - 9AM to 11PM ET (open everyday)
    Email - support@axs.com

  • What is AXS Fan Account delivery?

    Flash Seats is our ID-Based Ticketing Technology which provides you the flexibility and convenience of safely and securely managing your tickets online or in the Mobile App.

  • I have a question about season tickets and upgrades

    There are a variety of ticket packages available both at point of purchase and after. For further information, click here.

  • Where can I buy tickets in person?

    The Forest Hills Stadium Box Office is open throughout our season and on show days. The standard schedule is as follows:

    Throughout the season, the Box Office is open on Friday from 12PM – 8PM, located at the venue entrance along Burns Street near 69th Avenue.

    On event days, the Box Office will open 2.5 hours before the listed door time for that event. Please note that on event days, the Box Office is located at the intersection of Burns Street and Tennis Place (near 1 Tennis Pl, Forest Hills, NY 11375).

    Online services fees are waived for tickets purchased at the box office.

  • I am arriving before a friend, can the Box Office hold their ticket?

    The Box Office can not hold tickets. However, if your tickets are stored in your AXS Fan Account, you can transfer them to another person using the app. Please follow the instructions within the AXS app. If you have physical tickets you will need to make plans to meet up with or deliver tickets to friends who are arriving separately.

  • Where is Will Call?

    Will Call is located at the Forest Hills Stadium Box Office on the corner of Burns and Tennis Place. For ticketing issues on the day of the performance please visit Will Call, open no later than 4PM ET or 2 hours before gates open. You may purchase tickets for the night’s, non-sold out, performance at the Box Office.

  • I haven’t received my tickets, where are they?

    Physical tickets ship out approximately 30 days prior to the show. Flash Seats fulfillment also begins approximately one month prior to the event.

    If it is within three weeks of the show and you still have not received your tickets, please make sure you selected Standard Mail Delivery during checkout. You can find this information on your order confirmation. If you selected Flash Seats you will not be receiving a physical ticket in the mail. More information about Flash Seats is available on the website. If you have confirmed that you did select Standard Mail Delivery, please contact AXS Ticketing Support.

    If it is the day of the performance please visit the Box Office. Have your credit card you used to purchase, a photo ID and your order number available.

  • I forgot my ticket at home? I can’t find my ticket!

    Please stop by the Forest Hills Stadium Will Call window located at the Box Office. The Box Office is located on the corner of Burns and Tennis Place and is open on show days no later than 4PM ET, or 2 hours before gates open. Have your credit card you used to purchase, a photo ID and your order number available.

  • Are children allowed?

    The large majority of shows are all ages. Children 2 and under will be allowed entry for free.

    Please check the event page for the show you are interested in to make sure before purchasing tickets.

    18+ and 21+ events will be clearly marked and noted in advance.

ONSITE QUESTIONS

  • Will the show be standing room only or will there be seating available?

    The seating for Forest Hills Stadium is different for each show. Please refer to the seating map during the ticket purchase process to learn more about seating and pricing details for the show. If you have already purchased your ticket and are unsure, you can visit the show page on this website and click the "Venue Map" button listed near the top of the page.

  • It looks like rain, will the show be rescheduled?

    All shows at Forest Hills Stadium are rain or shine. Please note that the safety and security of fans is first priority. If conditions are unsafe shows may be delayed or canceled. You will be informed of any weather related updates by email, to the email address you used when purchasing your tickets.

  • Is re-entry allowed? Can I leave and come back during a show?

    No. Re-entry is not permitted. Once you leave the venue you will not be allowed to re-enter.

  • What is your Bag Policy? Will my bag be searched?

    As always we put the highest priority on the safety and security of our guests and performers. Please review the prohibited items list and be prepared for a security screening process including metal detectors and potential search upon arrival at the venue.

    The maximum allowable bag size is 16″ x 16″ x 8″ which means that most small soft-sided bags and purses are allowed. Hard-sided containers including coolers, briefcases and ice chests are prohibited. If you have an item that does not follow these requirements, you may utilize our Bag Check (link back to bag check question) at the corner of Burns and Tennis Pl.

    All persons, bags, and other items may be subject to security screening. We reserve the right to not allow any bag or other personal item to be brought into the venue. Any unattended bag or object will be dealt with in such a way as we consider appropriate.

    If you see any suspicious unattended bag please alert venue staff immediately. Please remember if you see something, please say something and do something.

  • Where is parking for Forest Hills Stadium?

    Parking is not available at Forest Hills Stadium. To learn more about how to get to Forest Hills Stadium please click here.

  • Where is the entrance located? What is the street address for Forest Hills Stadium?

    The entrance to Forest Hills Stadium is located on Burns Street. On show days, the event experience begins at our Box Office (located at the corner of Burns Street and Tennis Place).

    Please remember that there is no parking at The Stadium.

    The mailing address for Forest Hills Stadium is:
    1 Tennis Pl
    Forest Hills, NY 11375

    For pickup and drop off by taxi, Lyft or other ride sharing services you will need to be dropped off or picked up along 71st Avenue.

  • Is there food available at the stadium? Do you offer vegan, vegetarian or gluten free food options?

    Yes! There are many food options available for all common dietary restrictions. Specific dietary designations will be noted on each vendor's menu.

  • Can I bring my own reusable water bottle? Will there be Water Refill Stations?

    Yes! Forest Hills Stadium encourages the use of reusable water bottles. Feel free to bring any non-glass water bottle with you. The bottle must be empty when you enter the venue, however there will be Water Refill Stations available inside The Stadium.

    The Forest Hills Stadium Merch Store will also have reusable water bottles for sale. Stay hydrated and show all your friends how much you love Forest Hills Stadium!

  • Is smoking allowed? Are their smoking areas? Is vaping allowed?

    As with all public spaces in New York City, smoking and vaping are not allowed at Forest Hills Stadium, and smoking areas are not available. Those found smoking at The Stadium may be subject to surrendering their cigarettes or vape devices or removal from the venue.

  • Is there a Bag Check? Where is Bag Check?

    Bag Check is available to all patrons. You may check your items there for $5 per item. Suitcases and large bags must be checked.

    Bag Check is located near the Box Office (corner of Burns and Tennis Place).

  • Can I bring my camera? What is your Photo Policy?

    SLR’s, DSLR’s, mirrorless cameras or any camera with a detachable lens is not allowed at Forest Hills Stadium. Please feel free to bring small point and shoot cameras to capture moments with friends during any event.

    Please be aware that in rare circumstances certain artists or events may have a more stringent policy.

  • Can I bring a stadium chair or seat cushion?

    To ensure the comfort and safety of all fans, stadium chairs can not be brought in. Seat cushions will be allowed.

    A limited number of stadium chairs, specifically designed for FHS, are available for rent either in the ticket purchase process or on site at the stadium’s Merch Store by Portal 8. You might also consider seats in the Club Section. These seats have permanent backs and provide a beautiful straight on view of the stage.

  • Where is the Lost and Found? How do I report a lost item?

    Lost items can be turned in or retrieved at Guest Services. If you lose an item during a show you can stop by before leaving. If you realize you have lost an item after returning home please email info@foresthillsstadium.com with the subject line “Lost & Found” followed by a brief description of the item that is missing and the best way to reach you.

  • What payment methods do you accept? Will vendors accept cash and credit?

    AXS Ticketing accepts all major credit cards. The Stadium Box Office also accepts all major credit cards in addition to cash.

    Vendors at The Stadium, including the venue's Merch Store will accept both cash and credit. Artist merch is sold by the band and may accept different payment methods from those accepted by the venue.

  • Where can I breastfeed or use a breast pump during a show?

    Pending that the Medical Tent is not in use you may use the Medical Tent to pump or breast-feed. If the Medical Tent is in use you can also use one of our two family restrooms, located on the concourse, which are equipped with Koala Kare changing tables and are appropriate for breast feeding or pumping.

    You must bring all of your own supplies to pump or breast feed.

PROHIBITED ITEMS

The following items are prohibited at Forest Hills Stadium:

  • Coolers
  • Blankets
  • Chairs
  • Attachable Seat Backs
  • Umbrellas
  • Strollers
  • Outside Food or Beverage
  • Weapons
  • Laser Pointers
  • Glow Sticks
  • Video or Audio Recording Equipment
  • Professional Cameras
  • Pets
  • Incendiary devices
  • Camelbacks
  • Large backpacks or bags – maximum allowable bag size is 16″ x 16″ x 8″
  • Drones
  • Spray Paint, Markers, Sharpies, and Paint Pens
  • Glass Containers of any kind
  • Frisbees

Note: Laptops and iPads are permitted into the venue but must be stored in a bag while on site.

ACCESSIBILITY QUESTIONS

Note: For all Accessibility questions, please visit our Accessibility page.

  • Does Forest Hills Stadium have accessible seating?

    Yes, Please visit our Accessibility Page for additional information.

  • Where is ADA parking? Is there an ADA dropoff or entrance?

    Unfortunately there is no parking at Forest Hills Stadium. If you need additional assistance for your arrival, please reach out using the contact form.

  • Can I bring my medications? Does The Stadium have a place to hold medications?

    Prescription drugs will be allowed at Forest Hills Stadium under the following circumstances:

    • Guest must have a valid photo ID.
    • Name on the prescription must match the photo ID.
    • Medication must be in the original bottle (no mixing of medications in the same bottle).
    • Prescription must not be expired past 60 days.
    • Medications considered to be “controlled substances” will be limited to the amount of medication prescribed for the duration of the event. (i.e. take 1 pill every 2 hours during a 6 hour performance, guest will be allowed to have 3 pills).
    • Vitamins and supplements will not be allowed.
    • Birth control will be allowed in its original packaging.
    • Medications that need refrigeration can be brought to The Stadium in a soft sided cooler and the Medical Team, located at the Medical Tent near Portal 5, can provide ice packs to keep the medication cool.
    • No medications can be kept at the Medical Tent, you must keep your medication with you at all times during the show.
    • All medications will be searched by security. Security and law enforcement have the final say on whether a medication will be allowed into the venue.
    • Please announce to security when you enter that you have medications with you!

    If your medication needs to be kept cold, you are permitted to bring your cooler. Please make sure to let Security know that you have medications as you enter. You will need to have a valid prescription for the medication and it must be in its original container. If you have any issues please ask to speak to a member of the Medical Staff who can assist in your entry to The Stadium.